APPA Business Partner Whitepaper Series
Most facility professionals in higher education are familiar with the five APPA levels of cleanliness. But far fewer have truly unlocked the power behind the APPA standards to transform custodial operations into a world-class program.
Brown University’s custodial program is second-to-none, but it wasn’t always that way. This case study reveals how Brown’s leadership team guided the custodial operation through incremental stages of change, gradually achieving small wins that led to big success.
Topics include:
- How to overcome staffing and budget challenges
- Morale-boosting tips
- Custodial technology and innovation
- Never-fail communication strategies
- Winning through incremental improvements
- Accountability and KPIs