Operations and Maintenance divisions undertake projects that are designed to streamline maintenance functions and to add new functionality to building systems as well as address safety issues. The majority of these self-generated projects are undertaken during the summer months. Customer generated projects are scheduled with the requesting department to limit the impact to their operation.

Brown University has long been aware of the financial and environmental benefits of using energy wisely while maintaining an exceptional environment for learning and research. Operations and Maintenance trades divisions continuously look for, and implement, conservation measures when retrofitting components within buildings to save energy and to comply with all current environmental regulations.

There are a wide range of goods and services not covered under our general maintenance funding for facilities and grounds. Delivery of these types of services would be considered a billable service. When trying to determine what is billable, keep in mind whether the work is the need of the building versus the desire of the user. Work that a requester will be expected to pay for is called sold service.

Responsibility

• Costs of any service to maintain the regular upkeep of facilities, building systems, and functions are the responsibility of Facilities Management.
• All others are the responsibility of the user.

During periods of high service volume, there may be delays in response time to service requests. Facilities and Campus Operations is committed to addressing all inquiries as efficiently as possible, and we appreciate your understanding and patience. Rest assured, FM will work diligently to ensure your request is handled in a timely manner. Thank you for your cooperation.