Facilities and Campus Operations
Operations and Maintenance
Operations and Maintenance Divisions
Operations and Maintenance divisions undertake projects that are designed to streamline maintenance functions and to add new functionality to building systems as well as address safety issues. The majority of these self-generated projects are undertaken during the summer months. Customer generated projects are scheduled with the requesting department to limit the impact to their operation.
Energy Conservation
Brown University has long been aware of the financial and environmental benefits of using energy wisely while maintaining an exceptional environment for learning and research. Operations and Maintenance trades divisions continuously look for, and implement, conservation measures when retrofitting components within buildings to save energy and to comply with all current environmental regulations.
Billable Services
There are a wide range of goods and services not covered under our general maintenance funding for facilities and grounds. Delivery of these types of services would be considered a billable service. When trying to determine what is billable, keep in mind whether the work is the need of the building versus the desire of the user. Work that a requester will be expected to pay for is called sold service.
Responsibility
- Costs of any service to maintain the regular upkeep of facilities, building systems, and functions are the responsibility of Facilities Management.
- All others are the responsibility of the user.
Estimates
Facilities Management provides estimates for work to be performed in three separate categories: work to be performed by in-house or divisional employees on a work order, work to set-up and take down a planned event, and work of larger and more complex scope that would be done as a project.
SLA (Service Level Agreement) Timetable
Priority | Response Defined | Target Response Time | Description |
Level 1 | Immediate | < 8 Hrs | Immediate response within a shift |
Level 2 | Emergency | < 24 Hrs | Emergency response and stability within 1 day |
Level 3 | Urgent | < 3 Days | Urgent response with work planned within 30 days |
Level 4 | Routine | < 20 Days | Completion of work within 20 business days or approximately 30 calendar days |
Level 5 | Fixed Date | Scheduled day & time | Work performed on a fixed completion date |
During periods of high service volume, there may be delays in response time to service requests. Facilities and Campus Operations is committed to addressing all inquiries as efficiently as possible, and we appreciate your understanding and patience. Rest assured, FM will work diligently to ensure your request is handled in a timely manner. Thank you for your cooperation.
Operations and Maintenance Services
It is important to understand that there are a wide variety of heating and cooling system types installed within the various university buildings.
Brown University’s records storage is available to University departments at our storage facility located at 10 Park Lane in Providence. Below is the process for securing space, the means to access the facility and the means to request Facilities Management to transport documents to this location.
Facilities Management, working in collaboration with the Departments of Public Safety (DPS), residential life, and purchasing has developed a plan for removal and disposal of bicycles left on campus in violation of policy (violations are described as, but are not limited to those bicycles being secured to trees, light poles, internal and external railings, entrances and egress areas).