When submitting a service request you should be prepared to provide the following information:

• First and last name of the requestor
• Alternate requestor or contact person
• Telephone number
• The exact location of the work to be performed
• A full description of the work requested
• Time frame in which work is to begin and be completed

The Service Response Center is a comprehensive operation dedicated to the service needs of the University community. Our primary goal is to serve as a liaison between our campus constituencies, which include students, faculty and staff and Facilities and Campus Operations.

The Center directly manages Planon Self Service (PSS), a web based application that enables the campus community to request service on-line and monitor the status of requests and work orders.

The Service Response Center evaluates each service request upon receipt, prioritizes the request, and distributes the request to the appropriate Facilities and Campus Operations area that will act on the request. Once the service request is scheduled it becomes a work order. Utilizing PSS, each customer may login and track the status, review histories, and perform queries of their service requests and work orders. In addition, email notifications are sent to customers to confirm receipt of each work order and to indicate when each work order has been closed.