Service Request: A request for service that is received and processed by our service response center, relevant information gathered, converted to a work order, and then routed to the appropriate trade shop supervisor.
Work Order: A service request that has been processed and converted to a work order for assignment to an employee by a trade shop supervisor.
Status Codes
| Work Order Status | Active | Definition |
|---|---|---|
| OPEN | Y | Work Order is active and pending assignment after review by a divisional supervisor. |
| EVALUATE | Y | Work Order is being evaluated for scope, required materials, coordination efforts, and estimated time to compete. |
| ASSIGNED | Y | Work Order has been assigned to a specific employee. Typically, these are WO's with priority codes 1-4. |
| PLANNED | Y | Work planned to be completed by a defined week ending date. |
| REVIEW | Y | Work Order requires further review to address some type of issue (Scope change, Insurance, Code related, multi-divisional,etc). |
| MATERIALS | Y | Materials/Parts/Supplies are on order. |
| COMPLETE | Y | Employee has reported to their supervisor that the work has been completed. |
| CLOSED | N | Supervisor has reviewed the Work Order for completeness and no further action is required. |
| CANCELED | N | Work Order canceled; Work will not be performed (Requires customer notification with explanation). Customer may have requested the WO be CANCELED or the work may be a duplicate request. |
| CONV PROJ | N | Work sent to PD&C for completion. |
| DEFERRED | N | Work deferred. Will not be performed at this time. Deferred WO's will be bundled together and assessed for possible project work. |
Event Project Status Codes
| Project Status | Active | Description |
|---|---|---|
| REQUESTED | Y | Project has been requested and is under review. |
| ASSIGNED | Y | Project has been assigned a Project Manager (PM). PM will add phases for trade support as required. |
| APPROVED | Y | Project has been approved and is active. |
| CLOSE_OUT | Y | Project is complete and awaiting all close out items to be completed before closing (final equipment rental, vendor invoice, and misc costs). |
| CLOSED | N | Project is closed and no longer active. (All billable charges may be released.) |
| CANCELED | N | Project is canceled. (Requires customer notification with an explanation.) |